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Cookie Policy for Sisters Hospitallers

Sisters Hospitallers of the Sacred Heart of Jesus Charitable Trust (the Charity) is committed to protecting and respecting your privacy. For the purposes of the General Data Protection Regulations (GDPR) and any subsequent UK legislation covering data protection the Data Controller is the Charity.

The purpose of this document is to set out our policy regarding the use of ‘cookies’. The Sisters Hospitallers of the Sacred Heart of Jesus may use cookies during the provision of services on its website to improve and optimise the user experience.

In this policy you will find detailed information on what Cookies are, the kind of Cookies that are used on this website, how to deactivate them on your browser and how to specifically block the installation of third-party Cookies.

This policy applies to all staff, including temporary staff and contractors.

If you have any questions about this Policy please contact The Provincial who will direct your question appropriately. Contact details: telephone 0207 373 3054, email or by post to Sisters Hospitallers of the Sacred Heart of Jesus, 42 Roland Gardens, London SW7 3PW.

If you have any questions concerning your personal information please contact in the first instance The Manager at your Care Home address or The Provincial (details above).



Cookies are files that website and applications install on your browser or device (smartphone, tablet or smart TV) when you browse websites or use applications, which store information on your visit:

  • The date and time of the last time the user visited the website.
  • Content design that the user chose on his or her first visit to the website.
  • Security features that occur during checks on access to restricted areas.

According to how long they stay for, Cookies can be separated into session cookies and permanent cookies. The first expire when the user closes the browser. The second expire when they fulfill their goal (e.g. for the user to be identified on the website) or when they are manually deleted.

In addition, according to their purpose, Cookies can be classified as follows:

  • Strictly necessary (technical): These are essential for the page to work correctly.  Normally they are generated when the user accesses the website or logs in, and they are used to identify them on the website for the following purposes:
  • To keep the user identified so that, if they leave the website, browser or device and return at a later stage, they will still be recognised and thus will be able to browse without having to log back in.
  • To check if the user is authorised to access certain services or areas of the website.
  • Performance: They are used to improve the browser experience and to optimise how the website works, such as by storing service settings, or storing a purchase in a shopping cart.
  • Advertising: They collect information on adverts shown to website users.  They come in two forms:
  • Anonymous: Only information on advertising spaces on the website is collected, irrespective of the user who accesses the website, i.e. without them being expressly identified.
  • Personalised: They collect personal information on the website user by a third party, to personalise the advertising spaces.
  • Geolocation: These Cookies are used to check the country or region of the user when they access a service of a website in order to offer content or services that are appropriate to their location.
  • Analytics: They collect information on the user’s browser experience on the website, usually anonymously, although sometimes the user may be identified individually and unequivocally in order to obtain reports on their interests in the services offered by the website.

Sisters Hospitallers may use cookies while providing its website services.

How to opt-out from cookies in your browser

All modern browsers allow you to change your cookie settings. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser.

Changes to this Cookies Policy

This Policy may be changed from time to time. If we make any significant changes we will advertise this on our website or contact you directly with the information.

Do please check this Policy each time you consider giving your personal information to us.

This Policy was last updated on 14th April 2021.