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According to Sapien Labs’ global report The Mental State of the World in 2023, Brazil has the third worst mental health index in a ranking of 64 countries. The data was analysed based on the impact of the COVID-19 pandemic on global mental health; however, Brazil already had the highest rate of anxiety disorders in the world in 2017.

According to the World Health Organization (WHO), 5.8% of the Brazilian population (around 11.5 million people) suffered from depression and 9.3% (approximately 18.6 million individuals) had anxiety disorders in that period.

These rates are strongly related to the conditions of social vulnerability that affect a large part of the Brazilian population, as is the case in the Parelheiros region. Factors such as poverty, unemployment, hunger, violence, misinformation and difficult access to basic health care contribute to the emergence or aggravation of mental disorders.

In response to the needs of this vulnerable population, the Hospitaller Sisters, in partnership with the Municipality of São Paulo, offer free multidisciplinary mental health care through the Psychosocial Care Centres (CAPS). Below, we explain what the CAPS are, how they work and how the Hospitaller Sisters bring their charism and hospitality to benefit the population of Parelheiros.

The CAPS and its role in mental health care

The Psychosocial Care Centre (CAPS) is a Brazilian mental health service, community-based and free of charge, which treats and socially reintegrates people with mental health problems. CAPS is an initiative of the Ministry of Health and operates through the Unified Health System (SUS), integrating the mental health care network in the country.

The service promotes a more humanised approach, individualised treatment, psychosocial care and reintegration of the individual into society. Care is provided by a multidisciplinary team, which may include psychiatric doctors, but also psychologists, social workers, occupational therapists, nurses and other professionals. There are different types of CAPS, classified according to the severity and needs of the population served.

The CAPS Adult III Parelheiros

The CAPS Adult III Parelheiros has been in operation since 2008, serving the adult population of the southern region of São Paulo. The service is intended for people with severe and persistent mental disorders, offering comprehensive care 24 hours a day.

The unit offers individual care, group activities and therapeutic workshops, such as conversation, handicraft, dance and writing circles. In addition, it seeks to strengthen the empowerment of users and their families through psychosocial rehabilitation and participation in community activities. Since its inauguration, the CAPS Parelheiros has provided mental health care to approximately 11,400 people.

The integration of the Sisters Hospitallers into CAPS

Although CAPS is a public initiative, its units can be managed in partnership with social entities and organisations, such as hospitals, NGOs and religious organisations. These partnerships play a fundamental role in strengthening and expanding the services offered and ensure that the needs of communities are addressed in a more comprehensive manner, especially in areas of high social vulnerability.

The Sisters Hospitallers have been managing different CAPS units, such as the one in Parelheiros, since 2008. The joint work with the public initiative goes beyond the maintenance and operation of the service.

We share a commitment to promote comprehensive care, respect human dignity and offer a compassionate welcome to vulnerable populations.

Through this service, the Congregation broadens the scope of its Hospitaller Mission and puts into action one of its major premises: to generate social transformation in the field of mental health.

In this way, the Hospitaller charism is manifested whenever someone is welcomed with humanity, compassion and respect for their individuality, regardless of their social status. It is also revealed when the person, even within his or her limitations, manages to regain his or her role in society and receives treatment that promotes not only mental health, but also the well-being of body and spirit.

The Impact of the CAPS on the Mental Health of Vulnerable Populations

The Parelheiros region is characterised by high levels of social vulnerability, with a large part of the population living in poverty and lacking basic infrastructure. This reality has a direct impact on the community’s mental health, as the lack of resources, violence, food insecurity, social exclusion, and limited educational and employment opportunities all contribute to the development and worsening of conditions such as anxiety, depression, and stress.

In addition, Parelheiros is located far from major urban centres and includes vast rural areas, where public transport is scarce and the distances to healthcare facilities are long. These limitations significantly hinder the mobility of the population, making access to health services even more challenging. In such a context, mental health often takes a back seat, neglected both by the residents themselves and by conventional health services, which are frequently insufficient.

The work of the CAPS (Psychosocial Care Centre) in regions of social vulnerability such as Parelheiros is crucial to ensuring access to mental health care for populations that would otherwise struggle to receive appropriate support. In these areas, poor infrastructure, a shortage of public services, and socioeconomic barriers make it harder for individuals to seek help, worsening cases of anxiety, depression, and other psychological disorders. The CAPS serves as a vital point of care, offering continuous, humanised treatment that is attuned to the local reality, reducing the need for long journeys and improving users’ quality of life.

Beyond clinical care, the impact of the CAPS extends to the broader community. The centre promotes therapeutic activities and psychosocial rehabilitation efforts, strengthening social and family bonds, encouraging users’ reintegration into society, and combating the stigma surrounding mental illness. In this way, the CAPS not only provides treatment but also helps prevent the worsening of mental health conditions, contributing to the development of a more inclusive society that is aware of the importance of mental health.

Care for Indigenous Communities

Currently, CAPS Parelheiros provides care to the Indigenous population living in protected areas of the region. This care is delivered through the Basic Health Units (UBS), located in the Tenondé Porã Indigenous Territory, in collaboration with the Primary Care teams.

These teams carry out home visits, individual consultations, and therapeutic group sessions, either at the UBS or in open spaces within the villages, on a fortnightly basis. There is also an initiative encouraging Indigenous participation in activities held at the CAPS Parelheiros facility, although integration remains challenging due to the distance and travel difficulties between the reserve and the service.

To ensure more accessible and culturally sensitive care for this population, the CAPS works with Indigenous Community Health Agents, who play a crucial role in mobilising the community for mental health support. In addition to facilitating access to services, these agents act as translators between Guarani and Portuguese, enabling clearer and more effective communication between health professionals and service users.

Although the therapeutic approach follows the same principles applied to the general population, it is essential to respect cultural particularities to ensure the treatment is effective and considers each individual’s beliefs, challenges, and identity. In Indigenous culture, mental health and spirituality are deeply interconnected. As such, alongside medical treatments and the use of medication when necessary, it is common for Indigenous people to seek support from the pajé — the spiritual leader of the village — and to attend prayer houses as part of the healing process.

This relationship between traditional healing and mental health care was clearly demonstrated in a recent case. An Indigenous patient, experiencing a deterioration in her mental health, was referred for more intensive treatment at CAPS Parelheiros, which included the option of staying at the unit for a few days for closer monitoring — an experience that was entirely new to her. However, before making a decision, she chose to temporarily step away to undergo healing rituals with the pajé.

Initially, her absence caused concern among health professionals, who were unable to reach her for several days. However, when she returned to CAPS, she showed significant improvement in her symptoms, highlighting the importance of spirituality in her therapeutic process. Over time, it became clear that understanding and respecting cultural differences is essential to delivering more comprehensive and humanised care.

In this way, CAPS Parelheiros has not only sought to incorporate traditional Guarani knowledge into the context of mental health care, but also to strengthen its presence within the territory, building relationships and the trust necessary for truly welcoming and effective support.

The work carried out by CAPS Parelheiros is a clear example of how psychological and social care can be humanised, tailored to local needs, and capable of improving the quality of life of those who need it most. Receiving the right treatment transforms lives and helps build a society that is increasingly aware of the importance of mental health to overall wellbeing.

The work of the CAPS (Psychosocial Care Centre) in regions of social vulnerability such as Parelheiros is crucial to ensuring access to mental health care for populations that would otherwise struggle to receive appropriate support. In these areas, poor infrastructure, a shortage of public services, and socioeconomic barriers make it harder for individuals to seek help, worsening cases of anxiety, depression, and other psychological disorders. The CAPS serves as a vital point of care, offering continuous, humanised treatment that is attuned to the local reality, reducing the need for long journeys and improving users’ quality of life.

Beyond clinical care, the impact of the CAPS extends to the broader community. The centre promotes therapeutic activities and psychosocial rehabilitation efforts, strengthening social and family bonds, encouraging users’ reintegration into society, and combating the stigma surrounding mental illness. In this way, the CAPS not only provides treatment but also helps prevent the worsening of mental health conditions, contributing to the development of a more inclusive society that is aware of the importance of mental health.