Do we offer an integral assistance for the sick? At Sisters Hospitaller we combine humanity and science. We provide an integral care in the welcome, care and rehabilitation of the residents which suffer mental health problems and mental disabilities. Our care is a human encounter that prioritises the dignity of each person.
Today, we share with you the testimony of Benedicta Asafu-Adjaye, Pharmacist of our centre in Foso, who tells us in first person our work in St Francis Xavier Hospital.
What is the main activity or speciality of St Francis Xavier Hospital?
To provide care and support to people who are ill, disabled, elderly or suffering of dementia.
How many patients does the hospital usually treat each month?
We usually treat 8065 patients each month.
Which types of medical equipment does the hospital have to support patient care?
The hospital has medical diagnostic equipment, surgical equipment, nursing equipment, physiotherapy equipment, disinfection and sterilisation equipment, scanners and X-ray and dental equipment.
How does the mission of the Hospitaller Sisters influence the way hospitality is offered at St Francis Xavier Hospital?
The mission of the Hospitaller Sisters expresses the charism of hospitality with special preference for the poorest and most excluded. This has resulted in the establishment of a mental health unit and a medical aid fund to serve the poorest of the poor in and around Assin Fosu.
Could you describe any unique programmes of initiatives that had been put in place at the hospital to promote hospitality and compassionate care for patients?
We have created the Durbars where the excluded patients are invited to interact and socialise. As part of this events activities, the patients admitted in different wards are visited and shown love, care, and also receive prayers form the chaplain. They are also provided with food items like rice soup, millet, milk, bread…
How does the hospital work to create a welcoming and supportive environment for patients and their families?
Annual training on hospital values is organised for all staff. Hospital values awareness has been incorporated into our induction programmes for all new staff. The smile on the faces of the staff as a result of this training and sensitisation has created an environment conducive to making patients feel at home. In addition, our home visit programmes have produced positive results, with staff visiting patients in their homes to interact with them.
Could you share any success examples of how hospitality initiatives that have positively impacted patients outcomes or satisfactions?
Patients who cannot afford to pay for their medical treatment are taken care of and made to sign a compromise in the hope that they will be able to pay later on.
What are some of the biggest challenges that St. Francis Xavier Hospital experiences in providing quality healthcare to its patients?
The main challenges are the high cost of medical equipment and supplies. This sometimes limits the centre’s ability to provide affordable healthcare services to patients seeking medical care at the hospital.
How can the local or international population help the hospital meet these challenges?
People in the community can help the hospital by providing financial assistance to underprivileged people seeking medical care at St. Francis Xavier Hospital. They can also help by donating certain vital medical equipment to reduce the financial burden on the centre.
Thanks, Benedicta for your testimony of faith and hospitality!
Discover more about St Francis Xavier Hospital here.